Gogo Cheng

TEDxHKUST – My Journey of Thriving in Relationship Building

The most important relationship you must build in life, is the one you have with…

Continue Reading

Decoding the Psychology of Luxury Customers’ Event Attendance

If you work in the luxury industry, you will likely invest a significant amount of…

Continue Reading

Ten Tips for Perfecting Your Presentation Skills

Whether you work in a corporate organisation or run your own business, you will likely…

Continue Reading

The Future of Luxury – From Transactional to Experiential, Chapter One: Celebrating Four Seasons Hotel Macau

In less than four months, I have visited Macau’s Four Seasons Hotel twice — once…

Continue Reading

The Power Duo for Luxury Growth: Technology and Personalisation

Have you ever wondered why your business has a low customer retention rate, and you…

Continue Reading

Decoding Luxury Business’s Customer Growth Priorities (Part II)

 Every luxury business should clearly define the essential customer journeys, develop service standards for each…

Continue Reading

Decoding Luxury Business’s Customer Growth Priorities (Part I)

Although most luxury businesses are affected by the macroeconomy’s headwinds, each business has its own…

Continue Reading

Who Should You Hire to Take Care of Your Very Important Clients (VICs)?

In the last two decades, building the Private Client team has been one of the…

Continue Reading

The Myth of Luxury Businesses’ Training Priority (Part II)

In the previous newsletter, I covered the first basic of luxury clienteling—how to build instant…

Continue Reading

The Myth of Luxury Businesses’ Training Priority (Part I)

I recently had a coffee meeting with the General Manager of a luxury retail brand.…

Continue Reading