How to Diagnose Your Company’s Rentention Health Score.
Discover if your business is truly thriving with a +20% YoY growth. Dive into key…
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THE GC JOURNAL
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07/02
How to Leap from One-Time Shoppers to Returning Customers
Learn how luxury businesses can enhance customer retention rates. Discover five effective strategies, from personalized…
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06/02
Is Your Business Maximising the Top 20% & 1% Customer Impact?
Unlock the revenue potential of VIP customers in luxury business. Learn how effective customer retention…
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05/02
A Customer-Centric Way of Segmentation
Explore innovative segmentation strategies for luxury brands based on customer motivations. From status seekers to…
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01/02
10 Tips to Thrive in 2024: Prioritize Human Interaction Over AI
Amid 2024's challenges, luxury businesses must refocus on core values. Explore strategies for investing in…
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06/12
What Went Wrong with Farfetch from a Customer Loyalty Perspective.
Formerly a senior leader at Farfetch, I reflect on the tumultuous journey of the fashion…
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04/12
My Thanksgiving Week Reflections.
Reflecting on the challenges faced by friends during Thanksgiving week prompts a critical examination of…
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03/07
Learn Storytelling From the Best Sommeliers.
Exploring luxury retail and hospitality, I delved into the art of storytelling during a trip…
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20/02
What I Learnt from Dior, Gentle Monster, and Mood Seoul.
Explore Seoul's vibrant lifestyle, from Dior's pop-up cafes to Gentle Monster's art-inspired stores. Discover customer-centric…
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16/02
How the Peninsula Bangkok Hotel Wins My Heart and Wallet Share. (Episode 2)
Part 2: Embark on holiday events in retail and hospitality. Whether eager or anxious, these…
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